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FAQ (Frequently Asked Questions)

The easiest way to communicate with us is through WhatsApp or phone call:

Our team is available every day from 9:00 am to 9:00 pm.

If you do not feel up to participating in the reserved activity, please contact us as soon as possible.

A medical certificate will be requested as support. The following apply terms and conditions of the travel contract.

If you are unable to participate in the activity, please let us know as soon as possible. We will then be able to notify the company providing the service.

The terms and conditions of the travel contract apply.

Most of our excursions take place even in rain, wind or snow, as these are frequent conditions in Patagonia.

However, the final cancellation decision depends on the service provider.

If you lost your belongings during the excursion, please contact us as soon as possible. We will do our best to help you recover it.

Yes, all our rates are per person, unless otherwise indicated in the description of the activity or package.

The search schedule is shown on your voucher, with a tolerance of ±15 minutes.

We recommend you to be ready 15 minutes before the indicated time. If after 15 minutes the transport does not arrive, please contact us.

  1. Choose the activity, number of passengers and date.
  2. Fill in your contact information.
  3. Confirm your reservation and make the payment online.
  4. You will receive your voucher by email.
  5. A member of our team will contact you for a better follow-up.

Your reservation is confirmed once the payment has been made, and you will receive an email with the corresponding voucher.

For last minute reservations, we recommend that you contact us by phone or email. WhatsApp. We will check the availability and make the management through that means.

To make changes to your reservation, please contact our customer service team.

They can be made up to 24 hours before the excursion.

If you are a large group, it is best to contact us directly to coordinate the best option and guarantee availability.

At the moment we accept:

  • Mercado Pago and the cards enabled by the platform

In Mercado Pago you can pay with Debit/Credit or money in account, and you do not need to be registered in Mercado Pago to use the payment platform.

We are working to add

  • Paypal
  • Pix
  • Binance Pay
  • others

We do not go through the lodging. We have established pickup points, and if your lodging is outside the search radius or in an area of difficult access, we will coordinate with you the closest point.